Change Receiver Plan Agreement
This agreement (“Agreement”), together with the terms and conditions to which you agreed over the phone when you ordered
any applicable, enclosed receivers (the “Phone Terms”), sets forth the terms and conditions of the Change Receiver Plan. The
Residential Customer Agreement (“RCA”) is incorporated by reference herein and contains additional terms and conditions.
The RCA is included in your receiver’s user’s guide and is available online at dish.com/legal. You and DISH agree that any and
all disputes arising out of, relating to or concerning this Agreement (including, without limitation, the RCA), your DISH service
and/or any other aspect of your relationship with DISH will be resolved through mandatory and binding arbitration pursuant to
the terms and conditions set forth in the RCA.
Unreturned Equipment Charges: The following “Leased Equipment” provided to you under this Agreement (including,
without limitation, the RCA) is leased and remains the property of DISH at all times: receiver(s); wireless access point(s);
smart card(s); remote control(s); and LNBF(s). You agree that you will return all Leased Equipment in accordance with the
“Equipment Return” section below within 30 days following disconnection of your DISH service or Leased Equipment, and if
you do not, DISH will charge the following “Unreturned Equipment Charges,” as applicable, to your DISH account or your
Qualifying Card, if any, at DISH’s option: LNBF, $49; Super Joey, 4K Joey, Wally, Joey, Wireless Joey, Hopper, and Hopper
Plus, up to $100; Hopper Duo, $150; Hopper with Sling, $300; and Hopper 3, $350. If your account is involuntarily
deactivated for failure to pay your bill or otherwise, DISH will charge the applicable Unreturned Equipment Charge(s) to your
DISH account or your Qualifying Card, if any, at DISH’s option. If you return the Leased Equipment in accordance with this
Agreement (including, without limitation, the RCA), the Unreturned Equipment Charge(s) that you have paid to DISH, if any,
will be refunded upon DISH’s receipt of the applicable Leased Equipment.
Changes in Prices, Programming, Services and Features: You acknowledge and agree that:
● Agreements with programming suppliers may expire during the term of your Agreement with DISH. If that
occurs, some programming in your DISH services may not be available for some or all of the remaining
term of your agreement with DISH, and you will not be entitled to any refund, credit, or other
compensation, as more fully set forth in the RCA.
● DISH has the right, without notice at any time and from time to time (including, without limitation, during
any term commitment to which you have agreed), to add, delete, rearrange, alter, change and/or eliminate:
(A) any and all prices, fees and/or charges; and/or (B) packages, programming, programming suppliers,
services offered by suppliers, software, applications, features and/or functionalities; provided that, in doing
so, DISH exercises its discretion consistent with the parties’ reasonable expectations at the inception of this
Agreement in accordance with the covenant of good faith and fair dealing implied in this Agreement under
Colorado law.
● DISH has the right, without notice at any time (including, without limitation, during any term commitment
to which you have agreed), to change your payment terms if you fail to make payments by your payment
due date.
______ (customer initials)
***You are still bound by this Agreement (including, without limitation, the RCA) if you change your residence. ***Do
not sign this Agreement unless you have read the entire Agreement (including, without limitation, the RCA) or if you are
within 30 days of your initial activation (in which case, the terms and conditions of your original plan agreement apply to
your new or exchanged equipment).***
By signing below and/or installing and activating any applicable, enclosed receivers, you acknowledge and agree that you have
received, read, understand and agree to be bound by all the terms and conditions set forth in this Agreement (including, without
limitation, the RCA) and the Phone Terms, and that all such terms and conditions were disclosed to you prior to activation. You
hereby represent that you: (a) are at least eighteen (18) years old and (b) are a Customer listed below or a person authorized by
the Customer(s) to sign this Agreement. If you are located in Puerto Rico, you are entering into this Agreement (including,
without limitation, the RCA) with DISH Network Puerto Rico L.L.C.; if you are located anywhere other than Puerto Rico, you
are entering into this Agreement (including, without limitation, the RCA) with DISH Network L.L.C.
Customer Name(s): Customer Signature:
Phone: Date:
Email Address: Account #:
Street Address: City: State: Zip:
10.12.23 Change Receiver Plan Agreement, Page 1 of 3
Subscriber Eligibility: DISH services and equipment must be ordered, installed and activated between and including October 12,
2023 and April 10, 2024.. This offer is limited to existing residential DISH customers who reside in the continental United States,
Alaska, Hawaii, Puerto Rico, or the US Virgin Islands. DISH will determine eligibility and may deny eligibility for any reason.
Prior Agreements: This Agreement (together with the Phone Terms) applies to the Change Receiver Plan only and does not
replace or change any prior written agreement between you and DISH (or any DISH affiliate). All such prior agreements remain
in full force and effect.
Required Minimum Programming Packages: You must subscribe at all times to one of the “Required Minimum
Programming Packages” listed in the table below or a higher-priced programming package. You represent that you have been
informed as to whether you are eligible to receive local network channels by satellite.
Required Minimum Programming Packages
Programming Package
Price Including Local Network
Channels Where Available
Programming Package
Price Excluding Local
Network Channels
DishLATINO Clasico
$76.99/mo.
Qualifying International
programming (also requires
subscription to International
Basic)
$19.99/mo. or higher
PLUS
$20.00/mo. for International
Basic
Smart Pack
$72.99/mo.
Installation: Unless DISH sent your equipment to you for self-installation, this plan includes standard professional installation of
up to 6 receivers. Additional equipment may be required and additional prices, fees and charges may apply in certain installations
or with certain programming purchases. Maximum of 6 leased receivers (supporting up to 6 HD TVs and up to 12 total TVs) per
account. Hopper, Hopper with Sling and Hopper 3 installation includes up to 6 leased receivers for up to 6 TVs (supporting up to
6 HD TVs) per account. RESIDENTS OF ALASKA ONLY: IN THE EVENT THAT DISH DETERMINES THAT YOU ARE
A RESIDENT OF A REMOTE AREA OF ALASKA (“REMOTE AREA”), THEN YOU ACKNOWLEDGE AND AGREE
THAT: (A) NEITHER DISH NOR ANY OF DISH’S RETAILERS WILL FURNISH, OR HAVE ANY OBLIGATION TO
FURNISH, ANY INSTALLATION SERVICES TO YOU AT ANY TIME; (B) YOU ARE SOLELY RESPONSIBLE FOR
INSTALLING ANY AND ALL LEASED EQUIPMENT (INCLUDING, WITHOUT LIMITATION, RECEIVER(S), SMART
CARD(S), REMOTE CONTROL(S) AND LNBF(S)); (C) YOU ARE SOLELY RESPONSIBLE FOR ANY AND ALL RISKS
ASSOCIATED WITH AND RESULTS OF SUCH INSTALLATION (INCLUDING, WITHOUT LIMITATION, RECURRING
MATERIAL INTERFERENCE OF SIGNAL RECEPTION, LIMITATIONS TO THE QUALITY OR USABILITY OF YOUR
DISH SERVICE, PERSONAL INJURY AND DAMAGE TO THE LEASED EQUIPMENT); (D) NEITHER DISH NOR ANY
OF DISH’S RETAILERS WILL AT ANY TIME CONDUCT ANY IN-HOME SERVICE CALLS FOR YOU; AND (E) THE
FOREGOING DOES NOT RELIEVE YOU OF ANY OF YOUR OBLIGATIONS PURSUANT TO THIS AGREEMENT.
Receivers: “Solo” receivers support 1 TV and contain 1 tuner (or in the case of a 512 or 612, 2 tuners). Solo receiver models
currently include: HD Solo Non-DVR; HD Solo DVR; and Wally. “Duo” receivers support up to 2 TVs and contain 2 tuners.
Duo receiver models currently include: HD Duo Non-DVR; and HD Duo DVR. Hopper, Hopper Duo, Hopper with Sling,
Hopper 3, Joey, Super Joey, Wireless Joey and 4K Joey each connect to 1 TV.
Prices, Fees, Charges and Payments: You agree to pay monthly by the payment due date for the programming you select and for
all other applicable prices, fees and charges. State and local taxes and/or reimbursement charges may apply as set forth in the
RCA. You have paid or you agree to pay the following one-time lease upgrade fees: LNBF, $49; Wireless Access Point, Joey,
Wireless Joey, and Hopper, $50, if applicable (based on customer qualifications); Super Joey, 4K Joey, Wally, Joey, Wireless Joey,
Hopper, and Hopper Plus, up to $100, if applicable (based on customer qualifications); Hopper Duo, $150, if applicable (based on
customer qualifications); Hopper with Sling, $300, if applicable (based on customer qualifications); and Hopper 3, $350, if
applicable (based on customer qualifications). Other prices, fees and charges may apply as set forth in this Agreement (including,
without limitation, the RCA). All payments are non-refundable. You agree that your DISH service has been properly installed and
activated, and you hereby waive any right to a credit and/or refund of any previous payment to DISH (or any price reduction or
any other form of compensation) to which you may have otherwise been entitled. The following monthly fees apply:
Monthly Fees
Fee Amount
Additional Receiver Fee*
Each Joey, Wireless Joey, 4K Joey and Wally
$7.00/mo.
Each Super Joey
$10.00/mo.
Each Hopper, Hopper with Sling and Hopper 3
$15.00/mo.
10.12.23 Change Receiver Plan Agreement, Page 2 of 3
DVR Service and Hopper Receiver Fees
Fee Amount
Hopper Duo
$10.00/mo.
Hopper, Hopper with Sling and Hopper 3
$15.00/mo.
Suspension of Service: If you participate in DISH Pause or any other program that allows you to temporarily suspend your DISH
service at any time during your term commitment, your term commitment will be extended by the number of days that your DISH
service is suspended. DISH will determine eligibility for participation and may deny eligibility for any reason.
Prior Equipment: If you return a receiver previously leased by you in exchange for a receiver provided under this plan, you must
return such previously leased receiver (including, without limitation, applicable smart card(s) and remote control(s)) to DISH.
Upon your notification to DISH that you intend to exchange a receiver and the deactivation of such receiver, we will send you a
postage pre-paid box to use in returning the receiver to DISH. Returning any exchange receiver is solely your responsibility. Any
LNBFs provided under this plan shall be treated as if you selected them under your original plan agreement with DISH for all
purposes related to their ownership and shall be subject to any return requirements set forth therein.
Equipment Return: You may use the Leased Equipment provided under this plan only while you remain an active customer in
good standing and in compliance with this Agreement (including, without limitation, the RCA) and the Phone Terms. You must
return all Leased Equipment in good operating condition, normal wear and tear excepted, within 30 days following cancellation or
disconnection of your DISH service or disconnection of your Leased Equipment. You are responsible for and shall bear all costs,
expenses and risk of returning the Leased Equipment, including, without limitation, risk of loss during shipment. You are not
responsible under the terms and conditions of this Agreement for the return of equipment other than the Leased Equipment.
Following cancellation or disconnection of your DISH service or disconnection of your Leased Equipment, DISH will send you
one or more return labels or empty boxes (depending on your Leased Equipment) to be used by you in returning the Leased
Equipment and DISH will charge you up to $20.00 for each such return label or empty box (“Box Return Fee”). The Box Return
Fee is subject to change at any time. Unless you are a resident of a Remote Area of Alaska, you also have the option of contacting
DISH by calling 800-333-DISH (800-333-3474) to request that DISH or our designee(s) perform an in-home service call to
remove the Leased Equipment at DISH’s then-current in-home service call rate. Leased Equipment will not be deemed returned
until received by DISH.
Contact Information: If you have any questions, you may find the answer in the frequently asked questions section at dish.com
or you may contact DISH at [email protected]; 800-333-DISH (3474); or DISH Network, P.O. Box 9033, Littleton, CO 80160.
Please do not send payments to this address. You may request an itemization of the prices, fees and charges applicable to the
goods and services you have selected under this Agreement (including, without limitation, the RCA) by calling 800-333-DISH
(3474).
PLEASE READ THIS IMPORTANT INFORMATION
QUALIFYING CARD AUTHORIZATION
===> Signature: __________________________________
By signing above, you authorize DISH to charge, and/or place a hold with respect to all Box Return Fee(s) and unreturned
equipment charge(s), or any portion thereof, that you owe under this Agreement (including, without limitation, the RCA)
(collectively, the “Authorized Amounts”) to the credit card or debit/check card that you initially provided to DISH (the
“Qualifying Card”) until such Authorized Amounts are paid in full. You agree that the issuer of the Qualifying Card may
accept this Agreement as your authorization and may pay the Authorized Amounts without DISH’s submitting a signed receipt.
Payment of unreturned equipment charges shall not relieve you of your obligation to pay all unpaid charges on your account.
You hereby represent that you: (a) are at least eighteen (18) years old and (b) are the holder of the Qualifying Card or are a
person authorized by the holder of the Qualifying Card to sign this Authorization.
CUSTOMER CONTACT INFORMATION
===> Signature: __________________________________
By signing above, you authorize DISH, and/or any debt collection agency and/or debt collection attorney hired by DISH, to
contact you regarding your DISH Network account and any other accounts we service, or to recover any unpaid portion of
your obligation to DISH, through an automated or predictive dialing system or prerecorded messaging system, at the phone
number (including any cellular phone number), or other contact information you have provided or subsequently provide to
DISH. You understand that you do not need to provide a cellular phone number to receive DISH services.
10.12.23 Change Receiver Plan Agreement, Page 3 of 3